eCardSystems makes every effort to catch artwork errors prior to production but cannot be responsible for proofs approved for production that contain errors. The design will be printed as it appears in the proof provided. It is the sole responsibility of the customer to ensure that all materials submitted for printing are correct.
Printing errors attributed to the customer are not subject to free reprint. Depending on size of order,customer may correct the problem and reprint the order at up to 50% of the cost of the original order.Reprint cost will be quoted on a case by case basis. Material errors caused by eCard Systems will be reprinted and shipped free of charge.
eCard Systems accepts no liability for materials submitted by customer that are subject to copyright or trademark protections or that are otherwise in violation of the law. eCard Systems will not be held accountable for possession of such materials or illegal use of materials in connection withwww.ecardsystems.com. Violation of these terms of service will indemnify eCard Systems against any legal action.
eCard Systems guarantees your finished product will not be defective in accordance with industry standards. If a product is found to be defective, then you may contact eCard Systems for a reprint or a refund. eCard Systems must be contacted via e-mail at [email protected] by phone at 866-776-7409 within 15 days of receiving your order. If the product is deemed defective, one of the following resolutions will be offered: 1) eCard Systems will reprint with the same production and delivery terms extending from the time of resolution. 2) eCard Systems will authorize an RMA (Return Merchandise Authorization) for you. A representative will contact you within one business day of your initial query to help with your return. The package must be received by eCard Systems within 30 days of return authorization. Refunds will be processed only after the product has been returned to eCard Systems, after which there fund transaction will take place within five business days.
In most cases, eCard Systems provides 15 business day plastic card production (from date of proof approval) not including shipping time. Refused or undeliverable orders are not a valid reason for reprint or refund and reshipment of the order will be at the customer’s expense.
eCard Systems does not guarantee delivery times for basic ground shipping. Depending on the shipping destination, ground delivery ranges from 2 to 6 days. Buyer assumes full risk of possible delivery delays.
As it is outside of our direct control, eCard Systems makes no guarantee about time in transit of any shipping methods. In the event an order is lost or misplaced while in transit, a notification of no receipt must be sent via e-mail to [email protected] and include complete contact information for reply. eCardSystems is allowed 5 business days from the time of notification to respond with one of the resolutions below. 1) eCard Systems will reprint with the same production and delivery terms extending from the time of resolution. This occurs when lost packages cannot be found. 2) eCard Systems will redirect the lost order with the same delivery terms extending from the time of resolution. Packages located by shipper will be rerouted to the customer promptly upon discovery. Shipper requires a 10 business day window for refund of shipping costs.
Packages shipped outside of the United States may be charged a duty based on the receiving country’s import tax. eCard Systems is not responsible for the payment of this fee.
eCard Systems assumes no liability whatsoever to customers for any lost business or other damages, real or constructive, whether arising from production errors or shipment and delivery delays. eCard Systems liability shall not in any case exceed the replacement cost of products deemed defective.